Refund Policy

At EV Home Charger Sdn, Bhd, we aim to ensure your complete satisfaction with your purchase. If you’re not satisfied, our refund policy is designed to be clear and straightforward. Here are the details:

1. Eligibility for Refunds: You may request a refund within [insert timeframe, e.g., 30 days] of receiving your order. To be eligible, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

2. Non-Refundable Items: Certain items may be non-refundable, including [list any exclusions, e.g., opened or used products, special order etc.].

3. Return Process: To initiate a return, please contact our customer service team at enquiry@evhome.com.my. We will provide you with instructions on how to return the item.

4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within [insert timeframe, e.g., 5-10 business days].

5. Shipping Costs: Please note that shipping costs are non-refundable. If your return is due to an error on our part or a defective item, we will cover the return shipping costs.

6. Exchanges: If you need to exchange an item for a different size or model, please follow the return process and place a new order for the desired item.

7. Contact Us: For any questions or assistance regarding our refund policy, please reach out to our customer service team at enquiry@evhome.com.my

Thank you for choosing EV Home Charger Sdn. Bhd.. We appreciate your business and are here to help!